Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

Best Free Helpdesk Ticket System – Freshdesk Setup Tutorial, How I Use It, Why You Should….


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In this video, i’ll show you how I use the free Freshdesk plan to be more productive and more organized in my business. It is the single best tool I have started using this year.

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23 thoughts on “Best Free Helpdesk Ticket System – Freshdesk Setup Tutorial, How I Use It, Why You Should….

  1. This is a trial of the higher edition. I am curious if you think the free version (once the trial runs out) is adequate? Can it be used as a main help desk ticketing system? i believe the free version is called sprout.

  2. Great video, Adam, thanks! I have been using it for some time now and really like it, but my wife needs a helpdesk that is restricted to members of her website and not open to the general public. I have not figured out a way to put FreshDesk on the website in such a way that it is available for our members only. All I need is another site for the members to log into for help. Any ideas for that type of scenario? Keep up the great videos, they are very helpful!

  3. This is a great video. I have been experimenting with HESK for the past three months. I tried setting it up to send and retrieve email, but it seems to be broke or I don't know what I'm doing.

    I tried getting people to use the help desk so I could keep our conversations organized, but it turns them off.

    When I looked at the free alternatives, I quickly dismissed fresh desk because it was cloud and I would lose everything if it failed. Your video changed my thinking.

    Thank you. I will be testing it out very soon.

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